Frequently Asked Questions
Everything you need to know about our innovative garden and garage tools.
How long does shipping take for Giraffe Tools products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is the warranty policy on retractable hose reels?
We offer a 2-year limited warranty on our retractable hose reels and pressure washers, covering any manufacturing defects or mechanical failures under normal use.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Are the wall-mounted reels weather-resistant?
Absolutely. Our products are constructed with high-quality, UV-resistant polypropylene shells and premium hoses designed to withstand various outdoor weather conditions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you provide replacement parts for your tools?
Yes, we stock a variety of replacement parts including nozzles, mounting brackets, and lead-in hoses to ensure your equipment remains functional for years to come.